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This Policy is a statement of our general privacy
policy and practices governing the ways in which we collect, hold
and use information about individual persons. Our privacy policy
is easy to find as it is located on our homepage and is linked to
any part of a site where personal data is requested. At such data
collection points, further explanation may be provided, where appropriate,
as to the purposes for which the data will be used. This Policy,
coupled with any supplementary explanation, is designed to provide
privacy protection tailored to the individual visitor to, or user
of, this website.
1. Pledge on Privacy
The term "personal data" as used in this Policy refers to information
such as your name, birth date, e-mail address or mailing address,
that can be used to identify you. Comfort Plus Products will not process your
personal data without your consent. In processing your personal
data, we pledge to fully comply with internationally recognized
standards of privacy protection. In so doing, we ensure compliance
by our staff with strict standards of security and confidentiality.
The next sections explain how and when we collect personal data
from you.
2. Intended Use of Personal
Data
Most of our services do not require any form of registration, allowing
you to visit our site without telling us who you are. However, some
services may require registration. When you register with us, you
may need to complete certain fields (some are required and some
are optional), as well as choose a user name and password. In these
situations, if you choose to withhold any personal data requested
by us, it may not be possible for you to gain access to certain
parts of the site and for us to respond to your query. We process
personal data for specific and limited purposes which we inform
you about when we ask you for information. For example, we may collect
and use personal data to provide you with products or services,
to bill you for products and services you request, to market products
and services which we think may be of interest to you, or to communicate
with you for other purposes. Information you send to our customer
service department is used only to help resolve your problem and
is otherwise kept private. We keep your data only for as long as
is reasonably needed for such purposes and in accordance with any
applicable legal or ethical reporting or documentation retention
requirements.
3. Non-Disclosure of Information
We will not sell, share, or otherwise distribute your personal data
to third parties outside Comfort Plus Products. However, personal data may
occasionally be transferred to third parties who act for or on behalf
of Comfort Plus Products, or in connection with the business of Comfort Plus Products,
for further processing in accordance with the purpose(s) for which
the data were originally collected. Where such disclosure of personal
data to a third party occurs, we will endeavor to ensure that the
processing is performed in accordance with the purposes and within
the limits under which the data were originally collected.
4. Right of Access
You have the right to access and update your personal data or to
require their deletion. We endeavor to ensure that personal data
are up-to-date, accurate, and complete. If you wish to access or
correct your personal data held by us, please e-mail our data protection
officer (Tony Williams) at [tony.williams@comfortplusproducts.co.uk.]
Your requests will be dealt with in a prompt and proper manner.
No charge will be levied for complying with a correction request,
however, for all other requests we may charge a small fee to cover
its costs. Requests to delete personal data will be subject to any
applicable legal and ethical reporting or document filing or retention
obligations imposed on us.
5. Security and Confidentiality
To ensure the security and confidentiality of personal data that
we collect on-line, we use data networks protected, inter alia,
by industry standard firewall and password protection. Access to
personal data is restricted to those employees who have a need to
use the data and who have been trained to handle such data properly
and observe strict standards of confidentiality. If an employee
breaches our Privacy Policy he/she will be disciplined accordingly.
Staff compliance with our policies and procedures is regularly audited
and reviewed. While we cannot guarantee against any loss, misuse
or alteration to data, we try to prevent such unfortunate occurrences.
6. Data Transfer Abroad
We may transfer your data to an Comfort Plus Products databases outside your
country of domicile. If the level of privacy protection in a country
does not afford an adequate level of privacy protection, we will
ensure that data transfers to Comfort Plus Products databases in that country
are adequately protected and that the transfer of data to third
parties in such countries will not occur unless we obtain your express
consent to such transfer in advance.
7. Anonymous Data and "Cookies"
Most of the information that we collect from this website is anonymous
information, such as the pages you visit and searches you perform.
When you visit our website we do not collect any personal data from
you unless otherwise authorised by you. Anonymous information is
processed by us to help improve the contents of the site and to
compile aggregate statistics about individuals using our site for
internal, market research purposes. In so doing, we may install
"cookies" that collect the first level domain name of the user (e.g.,
"bigmail.com" from an e-mail address of "john@bigmail.com") and
the date and time of access. "Cookies" as used by us cannot be used
to discover the identity of the user. A "cookie" is a small piece
of information which is sent to your browser and stored on your
computer's hard drive. Cookies do not damage your computer. You
can set your browser to notify you when you receive a "cookie",
this will enable you to decide if you want to accept it or not.
We may obtain the services of outside parties to assist us in collecting
and processing the information described in this Section and all
such third parties will be placed under the obligations described
above in Paragraph 3.
8. Spamming
We do not condone "spamming". Spamming is defined as sending unsolicited
e-mails, usually of a commercial nature, in large numbers and repeatedly
to individuals with whom the sender has had no previous contact
or who have declined to receive such communications. In contrast,
where we believe that certain product, health, or other information
is of importance to you we reserve the right to inform you by e-mail
whilst giving you the choice of opting out of such service.
9. Personal Information
and Children
We will not knowingly collect, use or disclose personal data from
a minor under the age of 13, without obtaining prior consent from
a person with parental responsibility (e.g., a parent or guardian)
through direct off-line contact. We will provide the parent with
(i) notice of the specific types of personal data being collected
from the minor, and (ii) the opportunity to object to any further
collection, use, or storage of such information. We abide by laws
designed to protect children.
10. Links to Other Sites
This Privacy Policy applies only to this website to the exclusion
of third party websites. We may provide links to other websites
which we believe may be of interest to our visitors. We aim to ensure
that such websites are of the highest standard. However, due to
the nature of the World Wide Web, we cannot guarantee the standards
of every website link it provides or be responsible for the contents
of sites other than this one.
11. Contact Us
If you have any queries or complaints about our compliance with
this Privacy Policy, or if you would like to make any recommendations
or comments to improve the quality of our Privacy Policy, please
e-mail us at [privacy@comfortplusproducts.co.uk.]
This privacy policy is effective as of May 2,
2003. We aim to constantly improve the tools available to you to
manage the data that you provide to us. Please refer to this page
from time to time to review these and other new features.
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