If you have a long-term illness, a disability, or a terminal illness, you may be eligible for VAT relief on certain products, which can save you 20%. The criteria are set by HMRC. Our consultants can explain the process and provide you with the necessary form to sign, but please note, we cannot offer medical or financial advice. If you are unsure, you should seek guidance from a medical professional or HMRC.
As each piece of furniture is custom-built to your exact specifications in our workshops, delivery times can vary. Your Comfort Consultant will give you an estimated delivery timescale when you place your order. Typically, you can expect delivery within 4-12 weeks.
We offer a complimentary 'White Glove' delivery service. Our dedicated delivery team will not only deliver your new furniture but will also:
Place it in the room of your choice
Unpack and assemble it completely
Give you a full demonstration of all its features
Remove all packaging for recycling
Leave you with a manual
One phone call away for any future questions.
We are proud to offer a Lifetime Guarantee on our riser recliner chairs and adjustable beds, which is our commitment to stand by our products and support our customers year after year. For as long as you own your product, we will be here to ensure it continues to deliver the support, safety, and comfort you deserve.
Our guarantee means that if your product ever develops a manufacturing fault with components like the frame, motor, handset, or electrics, we will take care of it. We will organise a prompt home visit to repair or replace parts, making the process as easy and stress-free as possible.
A unique part of our commitment is that if your personal comfort needs change over time - even after 5 or 10 years - your guarantee includes free comfort adjustments to ensure you remain fully supported for life.
Specific Terms for Mattresses:
Premium Cloud Mattress: This is covered for life under our full lifetime guarantee.
Multi-Foam Mattress: Natural softening is covered for the first 3 years. After this period, it is considered normal wear and tear and is not covered.
What is not covered?
The guarantee does not cover normal wear and tear (such as stains, scuffs, or rips) , cracks in wood from extreme humidity or heat sources , or colour transfer from non-colourfast materials.
Important Information: The guarantee applies only to the original buyer, starts from the delivery date, and is valid within the UK. Please follow all care instructions, as failure to do so could invalidate your guarantee. If an issue is found to be the result of misuse, a callout fee may be charged. These terms do not affect your statutory rights.
Professional, friendly and caring. The Comfort Plus team let me take my time to get exactly what I needed. And I love it.
