Understanding your needs
"Before you buy anything from us, we’ll work with you to fully understand your needs, and then ensure your chair or bed is properly installed. After that, we’ll always be around to support you now you're part of our Comfort Plus family."
Jamie Farrar, Managing Director
Your comfort. Our support.
"As we get older, comfort and support make all the difference - and so does feeling confident enough to get up and about. Our Comfort Support System helps you find the chair or bed that’s right for you, based on your mobility and any medical needs that you may have."
Karen Parry, Head of Customer Services
Installation
"We want you to feel fully prepared, and genuinely excited, for your new chair or bed. Two weeks before delivery, we’ll give you a call. But before it leaves us, we put it through a 30-point quality check. And on installation day, we’ll ring an hour ahead so you know exactly when to expect us."
Terry Springham, Head of Operations
Aftercare
Aftercare matters just as much to us as it does to you. Now that you’re part of the Comfort Plus family, you can count on our support if your needs change, or if you ever have an issue with your purchase. When you call, you’ll speak directly to a knowledgeable Comfort Plus team member - never a faceless call centre.
Lifetime guarantee
Our lifetime guarantee is exactly that - a lifetime of support should you need any adjustments to your chair or bed, or if there is any mechanical issue that needs to be resolved. No matter how old your product, we’re here to look after you so that you continue to feel comfortable and supported, in every sense.
