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Professional, friendly and caring. The Comfort Plus team let me take my time to get exactly what I needed. And I love it.
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FAQs
Home Demonstration Service
Absolutely. In fact, we insist on it! We believe the best way to find the perfect chair or bed is to try it in the comfort of your own home. That's why we offer a free, no-obligation home demonstration service where we bring a selection of our products to you.
We work at your pace. Typically, a visit lasts between 30 and 60 minutes. This gives us plenty of time to understand your needs and for you to try the product thoroughly without feeling rushed. There is never any pressure to make a decision on the day.
No, our home demonstration service is completely free of charge and you are under no obligation to make a purchase. We provide this service to help you make an informed decision and ensure the product is absolutely right for you.
Our home demonstration is a relaxed and informative visit from one of our expert Comfort Consultants. They will:
Discuss your specific needs and requirements.
Take careful measurements to ensure a perfect, tailored fit.
Allow you to try a demonstration model, experiencing the comfort and functions first-hand.
Show you our full range of beautiful fabrics and stylish designs.
Provide you with a fixed-price quotation, with no hidden extras.
Retirement Living Events
No, not at all. Our demonstration events are completely free for all residents and their guests to attend. There is absolutely no pressure or obligation to buy anything; we host these events simply to provide helpful information in a comfortable and social environment.
Our events are designed to be relaxed and convenient, typically lasting between 30 and 60 minutes. This gives everyone ample time to see and try the products and ask questions without feeling rushed.
Our events are friendly, social, and informative gatherings held within retirement homes. They are a wonderful opportunity for residents to learn how they can improve their home independence in a relaxed group setting. During an event, our team will:
Showcase a selection of our most popular riser recliner chairs, adjustable beds, and house hold gadgets.
Give an informal presentation on the features and health benefits.
Invite you and your fellow residents to sit in the chairs, try the controls, and feel the quality of our fabrics.
Be on hand to answer any questions you may have.
Provide complimentary refreshments for everyone to enjoy.
Products, Pricing & Ordering
We choose not to have expensive high-street showrooms. Instead, we bring the showroom to you! This approach keeps our overheads low, allowing us to pass those savings directly on to you. It also means you can see and try the furniture in the exact space where it will be used, ensuring it fits your home and lifestyle perfectly.
Yes, we offer a range of custom-made accessories to complement and protect your new furniture. This includes items such as arm covers, head cushions, and specially fitted sheets for our adjustable beds. Please ask your consultant for more details during your home visit.
In the event of your passing, we want to make things as simple and stress-free as possible for your family. Your estate will have two options:
1.Keep the product and continue with the remaining payments, allowing a family member to benefit from the comfort and support it provides.
2.Return the product to us, provided it is in an acceptable condition. If this option is chosen, we will collect the product and write off any remaining balance, so there is nothing further to pay.
Our aim is always to support your loved ones with clarity and compassion during difficult times. If your family would like to discuss their options, our team will be here to help.
The best way to learn about our full range is to request a free brochure or book a home demonstration. Our Comfort Consultants have in-depth knowledge of every product and can provide expert advice tailored to your specific situation.
All our furniture can be tailored to the individual needs of our customers. The final price depends on the specific model, size, mechanism, fabric choice, and any additional features. By providing a personalised quotation after a home visit, we ensure you only pay for what you need and receive a product that is perfect for you.
Please bear in mind that:
We provide FREE a phone consultation
We can give an estimate over the phone.
All our furniture is designed and built with the retirement living environments in mind. Therefore, the point of home demonstrations is for you to experience how our mobility solutions can adapt and work with your space available. Rest assured, your Comfort Plus Consultant will assess and advise you of the space required.
Delivery & Installation
Yes, we are happy to arrange for the removal and responsible disposal of your old furniture free of charge on delivery. We also help you with part exchange. Please let your Comfort Consultant know you require this service when placing your order so we can make the necessary arrangements for you.
As each piece of furniture is custom-built to your exact specifications in our workshops, delivery times can vary. Your Comfort Consultant will give you an estimated delivery timescale when you place your order. Typically, you can expect delivery within 4-12 weeks.
We offer a complimentary 'White Glove' delivery service. Our dedicated delivery team will not only deliver your new furniture but will also:
Place it in the room of your choice
Unpack and assemble it completely
Give you a full demonstration of all its features
Remove all packaging for recycling
Leave you with a manual
One phone call away for any future questions.
Payment & Finance
Yes, we understand that this is an important investment. We offer an interest-free payment plan option, to help spread the cost. Your Comfort Consultant can provide you with all the details during your home visit.
Your payment plan is managed directly by us, here at Comfort Plus. To get an up-to-date balance, simply give our friendly customer care team a call. Please have your customer details or order no ready, and they will be happy to provide you with your current balance and answer any questions you may have.
If you have a long-term illness, a disability, or a terminal illness, you may be eligible for VAT relief on certain products, which can save you 20%. The criteria are set by HMRC. Our consultants can explain the process and provide you with the necessary form to sign, but please note, we cannot offer medical or financial advice. If you are unsure, you should seek guidance from a medical professional or HMRC.
We accept a variety of payment methods for your convenience, including cash, debit/credit cards, cheque, and bank transfers.
Aftercare & Peace of Mind
Yes. Comfort Plus Products holds full public liability insurance. For a copy of our insurance certificate, please contact our office, and a member of our team will be happy to provide one for you.
We are proud to offer a Lifetime Guarantee on our riser recliner chairs and adjustable beds, which is our commitment to stand by our products and support our customers year after year. For as long as you own your product, we will be here to ensure it continues to deliver the support, safety, and comfort you deserve.
Our guarantee means that if your product ever develops a manufacturing fault with components like the frame, motor, handset, or electrics, we will take care of it. We will organise a prompt home visit to repair or replace parts, making the process as easy and stress-free as possible.
A unique part of our commitment is that if your personal comfort needs change over time - even after 5 or 10 years - your guarantee includes free comfort adjustments to ensure you remain fully supported for life.
Specific Terms for Mattresses:
Premium Cloud Mattress: This is covered for life under our full lifetime guarantee.
Multi-Foam Mattress: Natural softening is covered for the first 3 years. After this period, it is considered normal wear and tear and is not covered.
What is not covered?
The guarantee does not cover normal wear and tear (such as stains, scuffs, or rips) , cracks in wood from extreme humidity or heat sources , or colour transfer from non-colourfast materials.
Important Information: The guarantee applies only to the original buyer, starts from the delivery date, and is valid within the UK. Please follow all care instructions, as failure to do so could invalidate your guarantee. If an issue is found to be the result of misuse, a callout fee may be charged. These terms do not affect your statutory rights.
Your cancellation rights will be explained in full and provided in writing at the time of your order. As our products are tailored for the individual, the policy may differ from standard off-the-shelf goods. We are committed to being transparent and fair in all our dealings.
We're sorry to hear you're experiencing an issue, and our team is here to help.
In the first instance, we ask that you refer to your product handbook or our online technical help section to perform some basic checks, as many common issues can be resolved quickly.
If the problem persists, please don't hesitate to contact our helpful customer care team who will support you. If needed, we will arrange a home visit to assist you. This repair service is provided free of charge for customers with our lifetime guarantee, provided the basic checks have been performed and the issue is not a result of misuse.
