A friendly call to start
Your Comfort Plus journey begins the moment you ring us. One of our team will have a relaxed chat with you about what you need and how we can help. We’ll talk through the products, explain how they can be tailored for you, and give you a clear idea of costs, taking into account any special requirements.
A no-obligation chat – your questions answered
From that very first conversation, everything is easy and unhurried. You set the pace, and we’ll answer as many questions as you like. If you’d like a home visit, we’ll arrange a time that suits you. And because we bring the products themselves, you can see and try them in the comfort of your own home.
The showroom in your home – a relaxed demonstration
When the day comes for your home visit, there’s no pressure at all - it’s simply a chance to see what feels right for you. We suggest inviting a family member, friend, or carer so everyone feels reassured. Our representative will bring the product, show you how it works, and talk you through the benefits in a calm and friendly way.
Finding the perfect fit – size, style, and design
If you feel the product is right for you, we’ll then look more closely at the details - sizing, colours, fabrics, and any extras such as a loan product while yours is being built. There’s never any rush. Our aim is to make sure your chair or bed feels just right and blends beautifully into your home and lifestyle.
Placing your order – with confidence
When you’re happy, we’ll guide you gently through placing your order. From model choices to little adjustments, we’ll make sure every detail is spot on. The whole process is simple and supportive, so you can feel confident you’ve made the best choice for yourself and your family.
Staying in touch before delivery
With your order placed, the excitement builds - and we’ll be in touch to keep you updated. Around two weeks before delivery, we’ll confirm your date, and on the day itself, we’ll give you a friendly call a couple of hours before we arrive. You’ll always know exactly where you stand.
Expert installation – more than just delivery
When delivery day arrives, we don’t just leave your furniture at the door. Our team sets everything up carefully, checks it’s working perfectly, and takes time to show you - or a family member - how to use it safely and comfortably. We won’t leave until you feel completely at ease.
The care doesn’t stop there – our aftercare
And of course, your journey doesn’t end there. Once you’re part of the Comfort Plus family, we’ll always be here for you. If you ever have a question or a concern, just give us a call. With our Lifetime Guarantee, you can relax knowing we’ll look after you and your product for as long as you have it.
Need more information?
Absolutely. In fact, we insist on it! We believe the best way to find the perfect chair or bed is to try it in the comfort of your own home. That's why we offer a free, no-obligation home demonstration service where we bring a selection of our products to you.
We work at your pace. Typically, a visit lasts between 30 and 60 minutes. This gives us plenty of time to understand your needs and for you to try the product thoroughly without feeling rushed. There is never any pressure to make a decision on the day.
No, our home demonstration service is completely free of charge and you are under no obligation to make a purchase. We provide this service to help you make an informed decision and ensure the product is absolutely right for you.
Our home demonstration is a relaxed and informative visit from one of our expert Comfort Consultants. They will:
Discuss your specific needs and requirements.
Take careful measurements to ensure a perfect, tailored fit.
Allow you to try a demonstration model, experiencing the comfort and functions first-hand.
Show you our full range of beautiful fabrics and stylish designs.
Provide you with a fixed-price quotation, with no hidden extras.
We're sorry to hear you're experiencing an issue, and our team is here to help.
In the first instance, we ask that you refer to your product handbook or our online technical help section to perform some basic checks, as many common issues can be resolved quickly.
If the problem persists, please don't hesitate to contact our helpful customer care team who will support you. If needed, we will arrange a home visit to assist you. This repair service is provided free of charge for customers with our lifetime guarantee, provided the basic checks have been performed and the issue is not a result of misuse.
Your cancellation rights will be explained in full and provided in writing at the time of your order. As our products are tailored for the individual, the policy may differ from standard off-the-shelf goods. We are committed to being transparent and fair in all our dealings.
We are proud to offer a Lifetime Guarantee on our riser recliner chairs and adjustable beds, which is our commitment to stand by our products and support our customers year after year. For as long as you own your product, we will be here to ensure it continues to deliver the support, safety, and comfort you deserve.
Our guarantee means that if your product ever develops a manufacturing fault with components like the frame, motor, handset, or electrics, we will take care of it. We will organise a prompt home visit to repair or replace parts, making the process as easy and stress-free as possible.
A unique part of our commitment is that if your personal comfort needs change over time - even after 5 or 10 years - your guarantee includes free comfort adjustments to ensure you remain fully supported for life.
Specific Terms for Mattresses:
Premium Cloud Mattress: This is covered for life under our full lifetime guarantee.
Multi-Foam Mattress: Natural softening is covered for the first 3 years. After this period, it is considered normal wear and tear and is not covered.
What is not covered?
The guarantee does not cover normal wear and tear (such as stains, scuffs, or rips) , cracks in wood from extreme humidity or heat sources , or colour transfer from non-colourfast materials.
Important Information: The guarantee applies only to the original buyer, starts from the delivery date, and is valid within the UK. Please follow all care instructions, as failure to do so could invalidate your guarantee. If an issue is found to be the result of misuse, a callout fee may be charged. These terms do not affect your statutory rights.
Yes. Comfort Plus Products holds full public liability insurance. For a copy of our insurance certificate, please contact our office, and a member of our team will be happy to provide one for you.